Terms of Service

By engaging Alpha Prototype d.o.o. (“Company”, “we”, “our”, “us”) for software development services, or by using our website, you (“Client”, “you”, “your”) agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.

We provide custom software design and development services, including but not limited to:

• Web application design and development;
• Mobile application development (iOS and Android);
• SaaS product development;
• Internal business tools and dashboards;
• Startup MVP development;
• Software architecture, integration, and technical consulting.

Services may be delivered remotely or, by arrangement, in a hybrid format. Standard business hours are Monday to Friday, 9:00–17:00 CET.

A typical engagement proceeds as follows:

• Initial consultation to understand your goals;
• A project proposal setting out scope, timeline, and fees;
• Acceptance via a signed agreement or written confirmation;
• A deposit payment to commence work, followed by a project kickoff.

We provide regular progress updates and milestone reviews as set out in the project agreement.

The Client agrees to:

• Provide timely access to necessary systems and information;
• Assign a point of contact for project communication;
• Review and approve deliverables within agreed timeframes;
• Ensure it holds the legal rights to any materials it provides to us;
• Make payments according to the agreed schedule.

Fees, rates, and the payment schedule are set out in the applicable project agreement. Unless otherwise agreed:

• An upfront deposit is payable before work commences;
• Remaining fees are invoiced against agreed milestones;
• Invoices are payable within 30 days of the invoice date;
• Late payments may be subject to statutory default interest;
• All prices exclude VAT, which is applied at the applicable Croatian rate.

Upon full payment, custom code and deliverables created specifically for the Client become the Client's property, except for:

• Our pre-existing intellectual property, tools, and methodologies;
• Open-source components, which remain subject to their own licenses.

We grant the Client a perpetual, non-exclusive license to use any of our pre-existing IP incorporated into the deliverables. We may reference the engagement and display non-confidential work in our portfolio with the Client's consent.

Both parties agree to maintain the confidentiality of non-public business, technical, and financial information disclosed during the engagement. These obligations survive termination. Confidentiality does not apply to information that is publicly available, already known, independently developed, or required to be disclosed by law.

We warrant that services will be performed professionally and competently and that deliverables will conform to agreed specifications. Except as expressly stated, services are provided “as is” and we disclaim all implied warranties, including merchantability and fitness for a particular purpose. We do not guarantee specific business outcomes.

To the maximum extent permitted by law, our total liability for any claim shall not exceed the total fees paid by the Client in the 12 months preceding the claim. We are not liable for indirect, incidental, or consequential damages, lost profits, data loss, third-party service failures, or force majeure events.

Either party may terminate an engagement with written notice as set out in the project agreement. On termination, all outstanding fees become due, we will hand over completed work, and confidentiality obligations continue. We may terminate with immediate effect for non-payment, material breach, or unlawful requests.

These Terms are governed by the laws of the Republic of Croatia and applicable EU regulations. The parties will first attempt to resolve any dispute through good-faith negotiation. Failing that, disputes fall under the jurisdiction of the competent commercial court in Zagreb (Trgovački sud u Zagrebu). These Terms are written in English, which prevails in case of translation discrepancies.

We may modify these Terms from time to time. Changes become effective when posted on our website, and continued use of our services constitutes acceptance of the modified Terms.

For questions about these Terms, contact us at hello@alphaprototype.hr.