Legal
Refund Policy
Last updated: June 12, 2026 · Effective date: June 12, 2026
- Service Provider
- Alpha Prototype d.o.o.
- VAT / OIB
- HR27508638571
- Address
- Ulica Jurja Njavre 31, 10020 Zagreb, Croatia
- hello@alphaprototype.hr
Scope
This policy applies to custom software design and development services engaged through a written agreement with Alpha Prototype. The specific terms of each project — including fees, milestones, and payment schedule — are set out in that agreement, which takes precedence where it differs from this policy.
Deposits and milestone payments
Projects typically begin with an upfront deposit and proceed through agreed milestones. Deposits reserve our capacity and cover discovery and planning work, and are therefore generally non-refundable once that work has begun.
Cancellations
You may cancel a project at any time with written notice. If you cancel, you will be billed for all work completed and any non-cancellable third-party costs incurred up to the cancellation date. Any prepaid amounts beyond that will be refunded.
Eligibility for refunds
Refunds may be issued where:
- You have prepaid for work that has not yet started; or
- We are unable to deliver an agreed milestone and no acceptable alternative can be reached.
Refunds are not available for work already delivered and accepted, or for delays caused by missing client input, content, or approvals.
Requesting a refund
To request a refund, email us at hello@alphaprototype.hr with your project details and the reason for the request. We aim to review requests within 14 days, and approved refunds are returned to the original payment method.
Consumer rights
Nothing in this policy limits any statutory rights you may have under applicable Croatian and EU consumer protection law.
Contact us
Questions about this Refund Policy? Email us at hello@alphaprototype.hr.