Refund Policy

This policy applies to custom software design and development services engaged through a written agreement with Alpha Prototype. The specific terms of each project — including fees, milestones, and payment schedule — are set out in that agreement, which takes precedence where it differs from this policy.

Projects typically begin with an upfront deposit and proceed through agreed milestones. Deposits reserve our capacity and cover discovery and planning work, and are therefore generally non-refundable once that work has begun.

You may cancel a project at any time with written notice. If you cancel, you will be billed for all work completed and any non-cancellable third-party costs incurred up to the cancellation date. Any prepaid amounts beyond that will be refunded.

Refunds may be issued where:

• You have prepaid for work that has not yet started; or
• We are unable to deliver an agreed milestone and no acceptable alternative can be reached.

Refunds are not available for work already delivered and accepted, or for delays caused by missing client input, content, or approvals.

To request a refund, email us at hello@alphaprototype.hr with your project details and the reason for the request. We aim to review requests within 14 days, and approved refunds are returned to the original payment method.

Nothing in this policy limits any statutory rights you may have under applicable Croatian and EU consumer protection law.

Questions about this Refund Policy? Email us at hello@alphaprototype.hr.